Privacy policy

What we collect

• When you contact us or use our course quiz: your name, email, mobile number, state and the course you are interested in.
• When you enrol: the details needed to enrol you and report your training, including your Unique Student Identifier (USI), date of birth, address, and the demographic information the national VET reporting requirements ask for. Some of this, such as disability or Aboriginal and Torres Strait Islander status, is sensitive information; we only collect it with your consent or where the law requires it.
• When you pay: your payment is processed by Stripe. We receive confirmation of payment, your email and the course purchased. We never see or store your card details.
• When you browse our website: pages viewed, links clicked, device and browser type, IP address and approximate location, collected through cookies and similar technologies.

You can browse the site without telling us who you are. If you contact us anonymously or under a pseudonym we will help where we can, but we cannot enrol you that way.

Why we collect it

• To answer your enquiry and send what you asked for, such as your quiz result.
• To enrol you, deliver and assess your training, and issue your results.
• To meet our legal reporting obligations, including to the National Centre for Vocational Education Research (NCVER) and the USI Registrar.
• To take payment and manage refunds.
• To understand how people use our website and how our advertising performs.
• To send you updates you have asked for. Every marketing email has an unsubscribe link, and you can opt out at any time.

Cookies, analytics and advertising

We use these technologies on our website:

• HubSpot — cookies that record visits and pages viewed, so we can understand how the site is used and, if you send us an enquiry, see which pages you looked at.
• Google Ads — a cookie that stores the identifier of a Google ad you clicked, for up to 90 days, so we know which ads lead to enquiries. Google’s tag also tells Google when someone who clicked an ad sends an enquiry or finishes our quiz. We do not send Google the details you type.
• Meta (Facebook and Instagram) — the Meta Pixel, which records that you visited our site, which pages you viewed, and when you send an enquiry or finish our quiz. We do not send Meta the details you type. If you are logged in to Facebook or Instagram, Meta can link that visit to your account. We use it to measure how our Meta ads perform and to reach people who have visited our site. It loads for every visitor; we do not ask first. Meta handles what it receives under its own privacy policy.

You can block or delete cookies in your browser settings, and manage how Google and Meta use your information through your ad preferences in your Google, Facebook and Instagram settings. Blocking cookies does not stop the site working.

Who we share it with

We do not sell personal information. We share it only with:

• service providers that run our business for us: HubSpot (contact management and email), Stripe (payments), Cloudflare (website hosting), our learning management system, Google and Meta (advertising measurement);
• NCVER, the USI Registrar and government bodies, where the law requires it;
• anyone else you ask us to share it with, or where the law requires or allows it.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Ireland. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

Keeping it secure

We store personal information with reputable providers that use encryption and access controls, and we limit access to the people who need it. We keep training records for as long as the law requires and delete or de-identify other information when it is no longer needed. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days and will not charge you for making a request.

Complaints

If you are concerned about how we have handled your information, contact our Privacy Officer first. We will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Contact us

Privacy Officer, AgentPath Pty Ltd
Email: hello@agentpath.com.au
Post: 832 High St, Armadale VIC 3143

Changes to this policy

We will update this policy when our practices change and show the date it was last updated at the top.