What we are required to tell you.

Your Unique Student Identifier

Every student in nationally recognised training in Australia must have a Unique Student Identifier. It is free, it takes a few minutes, and it is yours for life.

Create yours at usi.gov.au. You can also see your full national training record there, including any training you have done with other providers.

USI privacy notice — Student Identifiers Act 2014

We collect your USI in order to report to the USI Registrar, as required under theStudent Identifiers Act 2014. Your USI and related personal information are provided to the Registrar and may be used by the Australian Government for statistical, research and policy purposes. The full notice is published by the Registrar at usi.gov.au.

How your training data is reported

We are required to report your personal information and training activity to the National Centre for Vocational Education Research under the Australian Vocational Education and Training Management Information Statistical Standard, known as AVETMISS. The data is used for national statistical and research purposes.

This is a legal obligation on us, not a choice, and it applies to every registered training organisation. NCVER's own privacy policy is at ncver.edu.au. What we collect and how we protect it is set out in our privacy policy.

Certification and your records

When you are assessed competent in everything your course requires, we issue your qualification or statement of attainment. You need a verified USI before we can do it.

If you complete some units but not the whole course, you receive a statement of attainment for the units you did complete. Work you have finished is never lost.

Your training record is held nationally and you can see it yourself at any time at usi.gov.au, including training done before you came to us.

Complaints and appeals

Any student can make a complaint, or appeal an assessment decision. It is investigated by someone not involved in the matter, and making one never counts against you.

1. Raise it informally with your trainer or student support first. Most things are resolved here.
2. If that does not settle it, put it in writing to hello@agentpath.com.au.
3. We acknowledge your complaint and investigate it.
4. If you are not satisfied with the outcome, you may request an independent external review at no cost to you.

Appealing an assessment decision

If you believe an assessment decision was made incorrectly or unfairly, you can appeal it. Appealing is a right, not a favour, and it never counts against you.

1. Put your appeal in writing to support@agentpath.com.au within 20 business days of getting your result.
2. It is reviewed by a different qualified assessor who had no part in the original decision.
3. You are notified of the outcome in writing within 20 business days.
4. If it is still unresolved, independent external review is available at no cost to you.

Access, equity and reasonable adjustment

Training should not be harder to reach for some people than others. We do not discriminate in enrolment, delivery or assessment on the basis of background, disability, cultural identity, age or gender, and this policy is consistent with theDisability Discrimination Act 1992 and the Equal Opportunity Act 2010.

If you have a disability, a learning need, or anything else that affects how you study, tell us before you enrol and we will put the right support in place rather than work it out afterwards. That might mean more time, a different assessment format, or materials in another form. Asking does not affect whether you are accepted, and we do not need a diagnosis to make a reasonable adjustment.

Support and wellbeing

If life gets in the way of study, tell us early. We would rather adjust your plan than watch you fall behind. Reasonable adjustments are made for medical, family and cultural reasons, including Sorry Business.

Our trainers are trained in trauma-informed practice and know when and how to refer. Raising something with us is confidential and non-judgemental, and has no consequence for your enrolment.

Academic integrity, AI use and authenticity

We expect the work you submit to be your own. Rather than police that after the fact, every assessment carries the same five controls, so you always know what to expect.

• Process evidence. For long written tasks you may be asked for drafts, notes or a screen-capture timeline showing how the work came together.
• Verbal explanation. Higher-risk written tasks include a short five to ten minute conversation where you walk an assessor through your answer.
• AI-detection screening. Long written submissions are screened. A result is one piece of evidence, read alongside your previous work and the verbal — never on its own.
• Authenticity declaration. Every task carries a declaration confirming the work is yours, and disclosing any AI tools or other assistance you used.
• Competency Call. At the end of each cluster you have a live oral knowledge check with your assessor on Microsoft Teams, recorded with your consent.

Where we use AI, and where we do not

We use AI tools in parts of our operation. You are entitled to know where, and to ask for a human instead.

Where we use it

Drafting marketing copy, which a person reviews. Producing accessibility outputs such as alt text, captions and translations, which a person checks. Drafting feedback ideas for assessors, which the assessor edits and signs off. Analytics inside our learner platform. Screening written submissions as a flag for human review.

Where we do not

AI does not make assessment decisions. Competent or Not Yet Competent is decided by a qualified human assessor. AI is not used to decide anything about your welfare, a complaint, a reasonable adjustment or a visa matter. And it cannot replace your live Competency Call with a person.

Your information, and your rights

We use enterprise tools under written contract with data processing agreements, and we never put your personal information — your name, USI, results, complaints or welfare information — into public AI tools. We comply with the Privacy Act 1988 and the Australian Privacy Principles.

If AI was used in any service or decision affecting you, you have the right to know, and the right to ask for a human pathway instead. Email support@agentpath.com.au and ask.

Who delivers your training

All training and assessment is delivered directly by AgentPath. We do not engage any third-party organisation to deliver training or assessment on our behalf. Our trainers and assessors are employed by us and hold the qualifications, vocational competencies and current industry experience required of them.

Recognition of prior learning and credit transfer

If you already have the skills or experience, you should not have to prove them twice. Recognition of prior learning assesses what you can already do; credit transfer recognises units you have already completed with another registered training organisation.

Every student is told about this before enrolling, not after. If you hold the superseded CPP40307 Certificate IV in Property Services (Real Estate), talk to us — you may be eligible for either.

If we could not continue

In the unlikely event AgentPath ceased to operate, you would receive a full refund of any prepaid fees for training not yet delivered, or, where it can be arranged, a teach-out with another provider so you can finish.

The two documents you sign for

Both are published in full here. You should not have to enrol, or log in to anything, to read what you are being asked to agree to — the acknowledgement you sign at enrolment names both of these, and you sign it before you have a learning platform login.

• Student Handbook — your qualification, assessment, enrolment, fees and refunds, support and your rights
• Student Code of Conduct — what we expect of you, and what you can expect from us

Fees, refunds and privacy

Those live on their own pages so there is one copy of each rather than two that can drift apart:

• Terms of sale — what you pay, cancelling, refunds and disputes
• Privacy policy — what we collect, why, and who it goes to
• Before you enrol — entry requirements, assessment and support
• FAQs — the questions people actually ask